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Frequently Asked Questions
Answers for both individual customers and distribution partners. Can't find what you're looking for? Get in touch.
Ordering & Products
Our signature varieties are aged for up to 24 months before packaging, which develops a longer grain, a drier texture, and a more pronounced aroma when cooked compared to fresh-milled rice sold on most retail shelves.
Yes — most products are available in multiple weight options (typically 1kg, 5kg, and 10kg for retail). You can select a package size from the dropdown on each product page or filter by size on the Shop page.
Keep rice in a cool, dry place in an airtight container to preserve texture and prevent moisture absorption. Ground spices are best kept away from direct light and heat and used within a few months of opening for peak aroma.
Yes. Certification details for each product line are listed on our Certifications page, along with the relevant certifying bodies and validity periods.
Still have questions?
Our team is happy to help with retail orders, bulk inquiries, or anything else not covered here.
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